Training and support

HESY gives to all customers training in practice; this includes support during start-up, intake of fish, grading, after-sales service, technical service, and biological service.

HESY suggests every "new" farmer to join a course in fish farming. Mostly this courses are offered by the local chambers of agriculture or similar organizations. After learning the very basics of fish farming, HESY arranges that experience about the faming process will be build up by different actions, such as extended visits to an existing fish farm. Normally one employee of HESY will help during the difficult start-up phase of the facility. These people are experienced in fish farming over years and will help to organize the daily work in the farm. "A good start is half of the success", therefore from planning the project, over construction of building and farming facilities, up to arranging contacts for selling the produced fish, HESY never leaves its clients alone!

Our Success is our reference!

HESY training-Instruction-after sales service

* Three days practical training in a HESYfarm.
* We will supply a specific on your system focused English manual, how to run and maintain this system. Included in this manual are instructions for routine sanitation and maintenance.
* During the start-up a HESY technician will be over for a few days to assist and instruct your responsible farmers.
* When the system is technical ready the system must be cleaned and filled with water.
* A HESY technician will explain the system to your responsible technicians; start all motors and test the system. This will be all according a complete check-list and delivery statement.
* Biological start up of the system will take ± twenty days after completion of the technical installation, cleaning of the system, in-take of water and chemicals for the start-up.
* We will give with the manual also all required data to start the filter system; this is all according the expected daily feeding at the beginning. You will inform us daily with the biological data and we will tell you how to act. We will help you to get familiar with your system.
* For biological or technical assistance you can contact HESY by phone, fax or e-mail.
* In the first year a HESY technician will come over 2 times for two days to give technical assistance.